Over twenty-five years of technology experience including team leadership, product management and development, solution delivery, software development, and infrastructure support. Very flexible, collaborative, an avid learner, I rapidly adapt to new technologies and methodologies.
I design and develop solutions that support business models and - ideally - drive positive behavior at the same time. I work with partners, clients and organizations to develop technology products and services, and I build the teams that deliver these projects.
Highlights: product co-owner of a complex multi-sector Dynamics 365 CRM solution implementation for the regulation of multiple financial sectors. I helped deliver a modular and extensible professional education management platform that consolidates, automates and replaces several legacy platforms and processes, ahead of schedule and under budget. I was responsible for the design, extension and development of a multi-language competition and campaign platform that drove millions of visits per year, had several hundred thousand users, and that channeled over $500 million in investment to innovators around the world.
I love to create and I love to build: ideas, teams, projects, systems, sites, hardware, furniture, electronics, microcontrollers, applications, flying machines, bicycles, houses, art. I am passionate about this in work and in life.
Product and project management. Strategic thinker. Bridging the big picture and the details. Technology advocacy and management. CRM. Data visualization. Automated and user software testing. Digital product design and development, showcasing organizational knowledge, team building, business continuity, big picture thinking, master of trivia.
Responsible for ensuring the development of software products that support BCFSA's strategic technology and service plans. Product co-owner of a complex multi-sector Dynamics 365 CRM solution implementation. Representing business and external users to ensure that their needs are heard and incorporated into ongoing development. Leading internal and external developers on integration projects and replacement of legacy systems. Strategically building in-house capacity to manage vendor dependency. Designing and implementing product management frameworks to help build governance models for large multi-stakeholder software projects. Building strategic alliances with vendors, working with them to ensure that BCFSA's interests and needs are met while improving vendors' service offerings.
Responsible for ensuring that the organization is developing and using the software products and platforms that best help it achieve its vision and strategic goals. As part of this work, implement integration opportunities among all lines of business applications, and ensure that they are supporting the strategic technology and service plan. Responsible for the business strategy behind each product, specifying the functional requirements and managing the implementation and deployment of features. Work with all product stakeholders – including users, management, vendors and developers – to ensure that the organization’s software needs are properly assessed, and successfully delivered and maintained.
From design to definition to build to test to delivery, I worked with clients to scope technology projects, define products, and create requirements, documentation, and requests for proposals. I work closely with clients and partners to get to the heart of desired goals and end products, and I set in motion and manage the processes to get them there.
Clients included industry associations, crown corporations, educational institutions, nonprofit organizations, and outdoor clubs.
Co-director of a Washington, DC-based global platform and program that connects investor partners to innovators around the world. Responsible for making sure that Changemakers.com is running smoothly. Worked with my team of technologists and our developers to design and create new products to add to Changemakers’ and Ashoka’s suite of online tools for sourcing and growing innovations. Changemakers has helped innovators source over $500 million in support for their projects.
Charged with extending and replicating the business and product models to drive change and impact at the largest scale possible. To that end, along with my team, we designed and built products that provided value to an ever-broader range of audiences. We replicated our platform for partners in Minnesota, Israel, Continental Europe, and for internal Ashoka programs.
Strategic technology guidance and IT support specializing in small businesses and not-for-profit organizations. I focused on helping organizations grow their IT infrastructures when growing from startup phase. I designed and built systems to facilitate and support organizations at pivot points as they reached their next stage of growth (5 or more years since inception, growth from less than 10 to 10-20 or more staff.)
I joined West Coast Environmental Law in 1993 to help bring the West Coast library online, in the days before the Web. Thankfully, a lot has changed since then.
I was responsible for blending the physical and the digital, bringing collections of publications online, first through dial-up systems, and then via the web. Supporting this work, I was also responsible for West Coast's network and technology (from the days of server installs from stacks of floppy disks, Arcnet, Novell Netware and coaxial cable onwards), for creating and keeping the organization's website up to date, for creating and maintaining a ColdFusion-based dynamic web library, and for publishing West Coast's books, briefs, papers, and newsletter. Work included:
I helped IMPACS transition its website from a proprietary content management system to Plone, inlcuding a visual and architectural redesign. Helped transition organization from a legacy CRM system to Salesforce. Managed, edited, contributed to and distributed IMPACS’ monthly e-newsletter, with a near-40% open rate. Provided infrastructure support, from file servers (Microsoft and Linux) and mail servers (Exchange) to phone systems and networks. Provided technical expertise on client communications projects via the IMPACS Communications Centre.
Technology consultant for a multi-organization Vancouver networking project. Visited pre-selected environmental groups, surveyed existing software and hardware, wrote upgrade plans with budgets, and then performed upgrades and training.
Web site design, creation and maintenance at a leading Vancouver web design shop; graphic design; online database development using Microsoft Access and Allaire’s Cold Fusion.
Sales, service and customer support for North American clients of a worldwide PC based text-to-fax and text-to-telex network. On call for hardware, network and software assistance, and telephone support. Installation and training service for new customers. Responsible for western Canadian and American clients.
Writing, editing and layout of documentation for an X-Windows terminal emulator for the PC (Hummingbird eXceed/DOS). OEM conversion of documentation for a line of PC-based oscilloscope cards. Translation of French documentation and technical reports into English. General computer and software upkeep and maintenance.
Photography club - founder.
Fortran, C, Pascal, Calculus, Algebra.
Member, Emerging Leaders Working Group, Thrive Project; Board member, Jules Verne High School PAC (2012-2021); Board member, Service de Garde les Copains (2005-2009); Advisory board member, ONE/Northwest (Groundwire) (1999-2001)
Technology, hardware hacking (Arduino, Internet of things, 3d printing, data capture, social behavior incentives), photography, travel, tennis, avid passion for outdoor activities: backcountry skiing, ski mountaineering, mountain/road/gravel biking, hiking, climbing.